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This privacy policy sets out how TVC Sites uses and protects any information that you give TVC Sites when you use this website or one of the services provided by TVC Sites such as MyCaseWorker, TimeOffPlanner and the OJM Sites Help Portal.

TVC Sites is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

TVC Sites may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 22 May 2018.

What information does TVC Sites collect?

When you sign up for our services, we collect personal information including your name, date of birth, email address, physical address and phone number. We also record the IP address of your computer when you sign up.

We may also ask a set of security questions and keep the answers to those stored on your account.

If you contact us for technical or account support, we keep a record of the correspondence between us so that that we can refer to it in the future and provide better support to you. If you do this by telephone call, we will keep a record of the number that you called from.

For security, we record the IP address of any computer used to log in to the Control Panel and show this to you so you can verify that there has been no unauthorised access since your last login.

 

Why does TVC Sites collect this information?

Contact details are collected when you make a payment in order to detect fraudulent card use.

When registering a domain name, we are required to collect your contact information and share it with the domain registry.

We will use your contact details in cases where we need to contact you in connection with your account, for instance if you have a payment to make, if we identify an issue with your account that we need to speak to you about, or if there are any changes to your account that we need to tell you about. We also use them to establish account ownership and prevent fraudulent access to your account.

We will also use your email address to keep you up to date with our newsletter. You can opt out of this using the unsubscribe link in messages if you choose.

 

Who does TVC Sites share my information with?

When making a payment, we will share your card and contact information with our payment provider, GoCardless.com (https://gocardless.com/blog/gdpr/). In turn, they will share information with your card provider (eg. your bank).

If you register a domain name, we will share your contact information with the domain registry and our domain provider. For .uk domain names, this is Nominet. For other domain types, this can be Name.com.

 

How does TVC Sites use cookies?

We use a cookie placed on your computer to recognise you as a previous visitor to our website. This will also let us know if you’re already a customer and, if you choose, means that we don’t have to prompt you to log in again every time.

We include some resources from other providers on our website. As such they will be able to see some information about you.

For analysis of our website traffic, we use Google Analytics. You can find their privacy policy here. Google will place a cookie on your computer for this purpose. We use their IP anonymization feature to remove personally identifiable information from the data they hold.

 

What information does TVC Sites store about my site’s visitors?

We collect the IP address of anyone visiting your website and store it in your site’s access logs. We use this IP address to track attacks on websites we host and allow us take steps to prevent those attacks.

We keep access logs for 60 days in general. WHM manages logs on our Hosting platform and you can view the logs within your cPanel account.

What other information you collect from your site’s visitors is up to you, and if you store it in a database or file on your account, we will be holding onto that data for you.

 

What about my data rights?

You have the right to have us erase data that we hold about you. You can do this by contacting us at data@tvcsites.com or via post. Note that we are separately required to keep financial records for up to 7 years so any invoices on your account may be retained even after your information has been erased.

You have the right to have us rectify any incorrect information we hold about you. You can update your personal information by contacting us via email or using the client control panel.

You have the right to data portability. You can contact us to get a copy of the data we hold on you.